Your privacy matters to JQ101. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a user of the JQ101 platform in the Philippines.
This Privacy Policy ("Policy") describes how JQ101 ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you" or "your") who access or use the JQ101 online casino and sports betting platform, including its website and mobile application (collectively, the "Platform").
JQ101 operates in the Philippines and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We take our obligations under this law seriously and have implemented appropriate technical and organizational measures to protect your personal data.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. By registering an account on JQ101 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
JQ101 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:
JQ101 collects personal data through the following means:
JQ101 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your JQ101 account |
| Age & Identity Verification | Confirming you meet the 21+ age requirement and verifying your identity |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, and bank transfer |
| Regulatory Compliance | Meeting PAGCOR, AML, and Data Privacy Act obligations |
| Fraud Prevention | Detecting and preventing fraudulent activity, bonus abuse, and money laundering |
| Responsible Gaming | Monitoring for problem gambling indicators and enforcing self-exclusion requests |
| Customer Support | Responding to queries, complaints, and dispute resolution |
| Platform Improvement | Analysing usage patterns to improve the Platform's performance and features |
| Marketing | Sending promotional offers and updates, where you have given consent |
Under the Data Privacy Act of 2012, JQ101 processes your personal data on the following legal bases:
JQ101 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers to assist in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, BDO, BPI, Metrobank), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
JQ101 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive. We may also disclose data where necessary to prevent, detect, or prosecute fraud or other criminal activity.
In the event of a merger, acquisition, or sale of all or part of JQ101's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
JQ101 does not transfer your personal data outside the Philippines unless appropriate safeguards are in place in accordance with the Data Privacy Act and NPC regulations. Where cross-border transfers are necessary, we ensure that the recipient country provides an adequate level of data protection or that appropriate contractual safeguards are in place.
JQ101 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account & identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AMLC compliance requirement) |
| KYC verification documents | 5 years after account closure |
| Customer support communications | 3 years from date of communication |
| Technical & usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
JQ101 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
JQ101 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, authentication, security | Yes |
| Functional | Remembering your preferences and settings | No |
| Analytics | Understanding how users interact with the Platform | No |
| Marketing | Delivering relevant promotional content | No |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. Non-essential cookies are only placed with your consent, which you may withdraw at any time.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by JQ101:
To exercise any of these rights, please contact JQ101's Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.
JQ101 takes the protection of minors seriously. As part of our KYC verification process, we require all users to confirm their date of birth and provide government-issued identification. Any account found to belong to a person under 21 years of age will be immediately suspended, and any personal data collected in connection with that account will be securely deleted in accordance with our data disposal procedures, except where retention is required by law.
If you believe that a minor has registered on the JQ101 Platform or that their personal data has been collected without appropriate consent, please contact us immediately at the details provided in Section 13.
JQ101 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered users via email or a prominent notice on the Platform, and update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how JQ101 protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact JQ101's designated Data Protection Officer (DPO):
Email: privacy@jq101.com
General Support: support@jq101.com
Response Time: We aim to acknowledge all privacy-related requests within five (5) business days and resolve them within thirty (30) business days.
For complaints that remain unresolved after contacting JQ101, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines through their official channels.
JQ101 operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012. Your personal information is handled with the care and respect it deserves under Philippine law.
Every piece of data you send to JQ101 — from login credentials to payment details — is protected by TLS encryption. Your information travels securely between your device and our servers at all times.
JQ101 never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used solely to operate the Platform and meet our legal obligations — nothing more.
JQ101 has a designated Data Protection Officer responsible for overseeing our data privacy practices and handling your rights requests. You can reach our DPO directly at any time with privacy concerns.
Access, correct, or request deletion of your personal data at any time. JQ101 makes it straightforward to exercise your rights under the Data Privacy Act — just reach out to our support team.
JQ101 only sends promotional communications to users who have explicitly opted in. You can withdraw your marketing consent at any time through your account settings or by contacting support.
Now that you know how JQ101 protects your data, join thousands of Filipino players who trust us for a safe, fair, and exciting gaming experience. Register today or download the app.
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